Bad Omens strives to provide the best selection of service protection possible for every order. We have partnered up with Route to provide additional insurance protection against lost, damaged or stolen packages during transit. Please see available options for Route package protection before placing your order.

PLEASE NOTE: If you do not select Route package protection at the time of check out, Bad Omens is NOT liable for any lost, damaged, or stolen packages during transit for any domestic or international shipments. There will be no exceptions for shipping discrepancies once your package has left our facilities. 

*If you have received a printing defect, please contact our customer service at with your order number and a photo of your issue within 45 days of delivery date.

If your order was lost, damaged or stolen within 45 days of shipping with your added Route protection, please contact Route to file a claim here: You should be contacted within 72 business hours with a solution. If you are not contacted within this time frame, please contact customer service for additional assistance.


Due to the limited nature of our drops, all sales are final.

Please note, we are not responsible for incorrect addresses entered at checkout, we do our best to accommodate changes, but during our merch drops we can't guarantee a change can be made.

Tracking will be sent out once in transit. Please allow additional time due to the volume of orders, they will be sent out as quickly as possible!

If there is an issue with the quality of the product you received, please send an email to